Returns & Exchanges
At Merch, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. We are dedicated to ensuring your shopping experience is as stylish and stress-free as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original garment bags with tags attached and include the printed return slip inside the box.
Ship It Back
Affix the prepaid shipping label provided in your portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned fashion pieces, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing